Don’t you just hate it when you’re out, or spending quality time with your family and all of a sudden, one of your employees call, needing your immediate attention in helping solve a little hiccup with your company’s IT infrastructure? More annoying is when you receive that same call, and get a follow up call from someone over at tech support saying your clients have been phoning in all day complaining about poor service, or worse, no service on your end? To make matters worse, you are at least a couple hundred miles away on vacation, and you are powerless to help rectify the situation. Wouldn’t you want that nightmare to end, and to end well?
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Article submitted by Calnet Technology Group, providers of quality IT consulting and IT services Orange County.